Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …![[Book] Designing Better Services: A Strategic Approach from Design to Evaluation](/system/assets/0000/1953/030209_Vanderbeeken_Mark_250.small_square.jpg?1476779420&1260281963)
From Putting People First
[Book] Designing Better Services: A Strategic Approach from Design to Evaluation
Designing Better Services: A Strategic Approach from Design to Evaluation by Francesca Foglieni, Beatrice Villari and Stefano Maffei (Polytechnic University of[Book]...
From Putting People First
[Book] Designing Better Services: A Strategic Approach from Design to Evaluation
Designing Better Services: A Strategic Approach from Design to Evaluation by Francesca Foglieni, Beatrice Villari and Stefano Maffei (Polytechnic University of[Book]...
From Putting People First
Six hacks for service designers working in an agile environment
Ideally service designers deliver our best value when we stay outside the “Scrum” (literally and figuratively), fulfilling our strategic role and avoiding the hectic...
From Putting People First
Six hacks for service designers working in an agile environment
Ideally service designers deliver our best value when we stay outside the “Scrum” (literally and figuratively), fulfilling our strategic role and avoiding the hectic...
From Putting People First
From human-centered design to humanity-centered design
The design industry’s reigning paradigm is in crisis. It’s time to evolve from human-centered design to humanity-centered design, write Artefact’s Rob Girling and...
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‘Thick data’ sees the market future when big data can’t
“Customers are really the most unpredictable, the most unknown, and the most difficult-to-quantify thing for any business,” said Tricia Wang, ethnographer and co...
From Putting People First
Service design at BBVA bank
BBVA (an international financial institution with a presence in 35 countries, providing services to 70 million customers) was one of the sponsors of the Service...
From Putting People First
Waymo focuses on user experience
Waymo —formerly the Google self-driving car project— is investing a lot of time and effort on building out the user experience of its self-driving vehicles, which...
From Putting People First
Self-driving cars and humans must learn a common language
For all the intricate technology required for autonomous cars — the sensors to replicate eyes and ears, the computers and algorithms to serve as the car’s brains...
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Epic storytelling with video
Another EPIC conference come and gone, and no, we’re not using “epic” in the way under-10s use it about cool things on the internet. EPIC is the Ethnographic Praxis...
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Nudges that fail
Nudges that fail Cass R. Sunstein Behavioural Public Policy, 2017, 1(1), 4-25. doi:10.1017/bpp.2016.3 Why are some nudges ineffective, or at least less effective...
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Innovate through service design – Experientia and Intesa Sanpaolo for “Torino Design of the City”
by Erin O’Loughlin – Photos: Naz Kazazoglu In Turin, you only need to tell your taxi driver “Take me to the skyscraper” to end up at the impressive Innovation Center...
From Putting People First
Richard Thaler’s Nobel Prize is a win for good design
by Erin O’Loughlin Richard Thaler’s 2017 Nobel Economics Prize on Monday was met with more buzz around the offices of our design agency than is usual for economics...
From Putting People First
Don’t miss Experientia at Torino Design of the City
Torino Design of the City is nearly here! Experientia will of course be part of this exciting week (10-16 October) of events, meetings, workshops, exhibitions and...
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Financial Times special report on citizen empowerment through technology
The Financial Times has published People’s Technology, an excellent special report on how grassroots communities across Europe are using technologies in new ways...
From Putting People First
Thinking about the social cost of technology
The frustration and stress caused by complex technologies that can seem unknowable — not to mention the time and mindshare that gets wasted trying to make systems...
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Building the networked city from the ground up with citizens
How can technology lead to more participation in democratic processes? Who should own and control city data? Can cities embrace a model that socializes data and...
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Google’s Director of User Experience on the power of ethnography in an era of Big Data
Elizabeth Churchill, Google’s Director of User Experience argues that there has never been a better time for an ethnographic embrace and a reconfiguration of what...
From Putting People First
Save the date: half-day event on service design innovation in Turin
SAVE THE DATE From the 10th to 16th October, the City of Turin will host Torino Design of the City. This week of events, meetings, workshops, exhibitions and guided...
From Putting People First