Blogroll | Communications of the ACM

From Putting People First

How many users are enough in user research?

The British consumer cooperative Co-op uses both qualitative and quantitative approaches to make decisions about products. While quantitative research is best when... Experientia
From Putting People First | March 10, 2017 at 04:28 AM

From Putting People First

Exploring how and why we make financial choices

The Think Forward Initiative is an open source initiative by ING, CEPR (Centre for Economic Policy Research), Dell EMC, Microsoft, Dimension Data and Deloitte.Exploring... Experientia
From Putting People First | March 2, 2017 at 06:09 AM

From Putting People First

Business as Unusual: Latest issue of Touchpoint, the service design journal

“Business as Unusual” was the theme of the ninth annual Service Design Global Conference held in Amsterdam and in its play on words, it recognises that serviceBusiness... Experientia
From Putting People First | March 2, 2017 at 05:54 AM

From Putting People First

Understanding life’s speed from an anthropological perspective

The latest issue of the Cultural Anthropology journal features a new contribution to the journal’s Openings and Retrospectives section: an Openings collection,Understanding... Experientia
From Putting People First | March 2, 2017 at 05:17 AM

From Putting People First

[Report] How US youth navigate the news landscape

Yesterday, the New York research institute Data & Society released the report How Youth Navigate the News Landscape (download) that explores how young people use... Experientia
From Putting People First | March 2, 2017 at 04:44 AM

From Putting People First

[OECD Publication] Behavioural Insights and Public Policy

Behavioural Insights and Public Policy: Lessons from Around the World OECD, March 2017 408 pages “Behavioural insights”, or insights derived from the behavioural... Experientia
From Putting People First | March 1, 2017 at 06:51 AM

From Putting People First

Organizational culture as lazy sensemaking

Laura A. McNamara describes what ethnographers can do about the cultural equivalent of the fundamental attribution error, also known as correspondence bias. “It... Experientia
From Putting People First | February 28, 2017 at 03:49 PM

From Putting People First

How technology gets us hooked

From a young age, humans love to press buttons that light up and make a noise. The thrill of positive feedback lies at the heart of addiction to gambling, games... Experientia
From Putting People First | February 28, 2017 at 02:46 PM

From Putting People First

Yves Béhar’s ten principles for design in the age of AI

Swiss designer, entrepreneur, and sustainability advocate Yves Béhar points out that there are no high-level manifestos or guidelines for designers working with... Experientia
From Putting People First | January 31, 2017 at 11:19 AM

From Putting People First

Future of Healthcare Provision: Opportunities for Patient Engagement

Future Agenda, a non-for-profit UK-based foresight initiative, has just published a new 38-page paper entitled Future of Healthcare Provision: Opportunities for... Experientia
From Putting People First | January 30, 2017 at 05:18 AM

From Putting People First

New toolkit to create digital government services

The UK’s Government Digital Service has launched a service toolkit that aims to be a one stop shop for service design resources (reports PublicTechnology). TheNew... Experientia
From Putting People First | January 26, 2017 at 06:57 AM

From Putting People First

[OECD Report] Use of Behavioural Insights in Consumer Policy

Use of Behavioural Insights in Consumer Policy OECD 20 Jan 2017 48 pages Over the past decade, behavioural insights have helped make consumer policies more evidence... Experientia
From Putting People First | January 25, 2017 at 04:45 AM

From Putting People First

Anthropologist Sally Applin on the automation of qualitative methods

Anthropology and its methodologies cannot easily be automated. However, both design and engineering based organizations are attempting it. Anthropologist SallyAnthropologist... Experientia
From Putting People First | January 19, 2017 at 02:29 PM

From Putting People First

Social science must return to qualitative research to understand social and political shifts

Social science has become increasingly beholden to analysis derived from big data: large numerical sets analysed computationally, write Pamela Prickett and Elaine... Experientia
From Putting People First | January 19, 2017 at 07:48 AM

From Putting People First

Don Norman on what Apple, Google and Tesla get wrong

Don Norman is a technological optimist. The author of The Design of Everyday Things and head of UC San Diego’s Design Lab believes that artificial intelligenceDon... Experientia
From Putting People First | January 19, 2017 at 05:06 AM

From Putting People First

[Report] Consuming Differently, Consuming Sustainably: Behavioural Insights for Policymaking

The objective of this report, published by the United Nations Environment Programme (UNEP) is to shed light on opportunities to strengthen the effectiveness of[Report]... Experientia
From Putting People First | January 19, 2017 at 04:54 AM

From Putting People First

[Report] Behavioural Insights at the United Nations – Achieving Agenda 2030

In 2016, the UNDP Innovation Facility collaborated with the newly engaged UN Behavioural Science Advisor to work on behaviorally-informed design with 8 UNDP Country... Experientia
From Putting People First | January 19, 2017 at 04:35 AM

From Putting People First

[Report] The truth about online consumers

During 2016, KPMG conducted an international study on consumer behaviors and preferences related to online shopping. The research was largely based on an online... Experientia
From Putting People First | January 19, 2017 at 04:29 AM

From Putting People First

Putting the “intelligent” machine in its place

It’s rare for a data scientist to be so reflective and critical on the limitations (and therefore the real opportunities) of their discipline, as Katherine Bailey... Experientia
From Putting People First | January 15, 2017 at 07:10 AM

From Putting People First

Nissan turns to ethnographic research to inform the design of new models

During the futurist panel at the 2017 Automotive News World Congress, Rachel Nguyen, executive director of Nissan’s Future Lab, said understanding what the consumer... Experientia
From Putting People First | January 14, 2017 at 09:23 AM