Communications of the ACM
Job Interviews Don't Work
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The job interview is a ritual that takes time and resources without actually helping to select the best people to hire.
Predictable questions and predictable responses end with some kind of gut judgment about the person who felt right.
Psychologist Ron Friedman explains in The Best Place to Work some of the unconscious biases that can impact hiring. Attractive people are seen as more competent, intelligent, and qualified. Tall people are considered better leaders, particularly when they are men. People with deep voices are viewed as more trustworthy than those with higher voices.
Hiring often comes down to how much an interviewer likes a candidate as a person. If someone's charisma is faked, an organization can be left dealing with the fallout for ages.
Is it any surprise that job interviews don't work? They maximize the role of bias and minimize the role of evaluating competency.
From Farnam Street
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