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Reflections on the Toyota Debacle
From Communications of the ACM

Reflections on the Toyota Debacle

A look in the rearview mirror reveals system and process blind spots.

Platforms and Services: Understanding the Resurgence of Apple
From Communications of the ACM

Platforms and Services: Understanding the Resurgence of Apple

Combining new consumer devices and Internet platforms with online services and content is proving to be a successful strategy.
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