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Steve McCallion on customer experience
From Putting People First

Steve McCallion on customer experience

Steve McCallion, the executive creative director at Ziba Design, is a bright man whom I had the pleasure of meeting during a service design event in Brussels in...

Open Access: just for articles!
From Daniel Lemire's Blog

Open Access: just for articles!

Many funding agencies and some universities now require researchers to publish their articles as open access. That is, research articles must be available to all...

Physical interaction
From Putting People First

Physical interaction

Rob Tannen, chair of the Human Factors Professional Interest Section of the Industrial Designers Society of America, has published two thoughtful posts – i.e. recommended...

DotSpot and the Wisdom of Crowds
From The Eponymous Pickle

DotSpot and the Wisdom of Crowds

Interesting Piece out of Knowledge@Wharton:Innovation and Entrepreneurship Farhad Mohit: DotSpots and the Wisdom of Crowds Entrepreneur Farhad Mohit is hardly...

Your next cell phone
From Putting People First

Your next cell phone

This MIT Technology Review special report on the future of telephony contains more articles than you can possibly read: A smart phone built on web tools Palm’s...

Book: Designing services with innovative methods
From Putting People First

Book: Designing services with innovative methods

Designing Services with Innovative Methods Miettinen, Koivisto (eds.) 272 pages, colour illustration, soft cover, 2009 This book presents the emerging and increasingly...

Wallet of the future? Your mobile phone
From Putting People First

Wallet of the future? Your mobile phone

According to CNN, mobile phones in the United States will be able – within five (5!) years – to make electronic payments, open doors, access subways, clip coupons...

LG launches Islamic Phone
From Putting People First

LG launches Islamic Phone

LG Electronics (LG) launched two new handsets exclusively equipped with Islamic features. “Launching across the region this August, pan-Arab consumers will benefit...

links for 2009-08-24
From Wild WebMink

links for 2009-08-24

IBM and the New American Multinational It used to be said that what's good for IBM is good for America. This article looks at the way more andIBM...

How smartphones are transforming our lives
From Putting People First

How smartphones are transforming our lives

Richard Fisher reflects in the New Scientist on how mobile applications are changing the way we live. “While gaming still accounts for the lion’s share of app activity...

Augmented reality in Africa
From Putting People First

Augmented reality in Africa

Jonathan Gosier, a software developer, writer and social entrepreneur in Kampala, Uganda, shares his ideas on what augmented reality could mean for Africa. “Already...

Automakers bring the future into focus
From Putting People First

Automakers bring the future into focus

Don Hammonds of the Pittsburgh Post-Gazette reports on the use of market research and ethnographic observations by car manufacturers: “The tool that most people...

BBC Online shares its usability and accessibility methodologies
From Putting People First

BBC Online shares its usability and accessibility methodologies

The User Experience Design blog reports that Jonathan Hassell of BBC online shared a presentation on the challenges and methodologies of the company

Opinion piece on the value of mobile phones in schools
From Putting People First

Opinion piece on the value of mobile phones in schools

Juliette LaMontagne argues on the Design Observer that mobile devices aren’t distractions in schools; they’re machines for learning. “When it comes to technology...

Observations on poor people using mobile financial services
From Putting People First

Observations on poor people using mobile financial services

CGAP has published a brief entitled “Poor People Using Mobile Financial Services: Observations on Customer Usage and Impact from M-PESA”. “Despite growing agreement...

Mobile phones drive health IT innovation in developing countries
From Putting People First

Mobile phones drive health IT innovation in developing countries

Paula Fortner, iHealthBeat senior staff writer, reports on how innovative mobile technologies are helping to fundamentally transform health care in many developing...

Africa
From Putting People First

Africa

Millions of Africans are using mobile phones to pay bills, move cash and buy basic everyday items. So why, asks the BBC, has a form of banking that has proved a...

Surveying the use of mobile phones in education worldwide
From Putting People First

Surveying the use of mobile phones in education worldwide

Michael Trucano explains on the World Bank’s EduTech blog why the World Bank will be kicking off a study next month looking at “The Use of Mobile Phones in Education...

BBC Digital Revolution blog
From Putting People First

BBC Digital Revolution blog

The new BBC Digital Revolution blog explores the way the web is changing our lives. Some recent posts: Tim Berners-Lee on the web and the developing world It’s...

Predicting what mobile phones will do for us next
From Putting People First

Predicting what mobile phones will do for us next

Cambridge Design Partnership and Instrata, a Cambridge-based user experience specialist, recently teamed up to approach mobile communications innovation from the...
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