Communications of the ACM
Works Well With Robots?
People are more likely to trust advice from an algorithm than from another human in some circumstances.
Credit: University of Georgia
People and robots don't always get along in the workspace. But as more artificial intelligence systems and robots aid human workers, building trust between them is key to getting the job done. University of Georgia professor Aaron Schecter is seeking to bridge that gap with assistance from the U.S. military.
Schecter, an assistant professor in the department of management information systems at the Terry College of Business, received two grants totaling nearly $2 million from the U.S. Army to study the interplay between human and robot teams.
"How do we make people trust robots?," Schecter asks. "How do we get people to trust AI? You have to be willing to trust it in life and death situations for them to be effective."
Schecter has gathered information about when people are more likely to take a robot's advice. "When people are doing something more analytical, they trust a computer more," he says. "Interestingly, that pattern might extend to other activities."
From University of Georgia
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