Communications of the ACM
Technological Responses to COVID-19
Pratt Miller demonstrated its LAAD disinfecting robot at Gerald R Ford International Airport in Grand Rapids, MI, in July 2020.
Credit: YouTube
The impacts of the COVID-19 pandemic are likely to be felt for years to come, regardless of the presence and availability of a vaccine. Physical measures adopted by humans, such as social distancing or wearing masks, are likely to be utilized for years to come, along with technological developments deployed in both public and private spaces that are focused on enforcing social distancing, enabling more efficient cleaning and disinfecting of spaces, and driving more automation and intelligence to reduce humans' direct physical interaction with each other.
Some companies and individuals feel the best way to avoid COVID-19 or other viruses is to simply avoid all unnecessary human contact. As such, many companies have introduced or fast-tracked the use of automation to lessen their reliance on human workers, as well as to enhance their responsiveness to customer queries.
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