Communications of the ACM
Generative AI Degrades Online Communities
How large language models are influencing online communities.
From Communications of the ACM
Reflections on the Toyota Debacle
A look in the rearview mirror reveals system and process blind spots.
From Communications of the ACM
Platforms and Services: Understanding the Resurgence of Apple
Combining new consumer devices and Internet platforms with online services and content is proving to be a successful strategy.12