Critical but oft-neglected service metrics that every SRE and product owner should care about.
Benjamin Treynor Sloss, Shylaja Nukala, Vivek Rau From Communications of the ACM | April 2019
You're only as available as the sum of your dependencies.
Ben Treynor, Mike Dahlin, Vivek Rau, Betsy Beyer From Communications of the ACM | September 2017