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Meet the New Boss: Big Data
Xerox leaves hiring for its 48,700 call-center jobs to software; Xerox service agent Lance LaRosa in Rochester, NY.
Credit: Heather Ainsworth for The Wall Street Journal
When looking for workers to staff its call centers, Xerox Corp. used to pay lots of attention to applicants who had done the job before. Then, a computer program told the printer and outsourcing company that experience doesn't matter.
From The Wall Street Journal
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