Communications of the ACM
ACM Careers
Apps: The New Corporate Cost-Cutting Tool
A sign at an unstaffed concierge desk at a Westfield mall in Trumbull, Conn., invites shoppers to install an app for help.
Credit: Anton Troianovski/The Wall Street Journal
The biggest mall in town stopped staffing its customer-service desk in January. But perched on that same desk recently was a plastic cutout of a hand holding a smartphone. "Download the free app," it said.
From The Wall Street Journal
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