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Can Silicon Valley Re-Invent Customer Service?
A woman displays "Siri" voice-activated assistant technology on an Apple iPhone 4S in Taipei on July 30, 2012.
Credit: Mandy Cheng - AFP/Getty Images
Think about all the online customer service innovations of the past few years, and the first example that probably comes to mind is the dedicated customer service Twitter account manned by a real, live person.
From The Washington Post
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