Communications of the ACM
How World of Warcraft Can Get You a Job
Credit: MMOs.com
"Stop playing that stupid video game and get a job."
It's a sentiment expressed by generations of parents since Pong began invading households in 1975. But what if that "stupid game" could help you get a job, and what if that same game could make you a valuable team member once you had the job?
A new study by researchers at Missouri University of Science and Technology found that World of Warcraft (WoW) gamers who were successful working as a team in "raids" had qualities that psychological studies have shown translate to success on virtual workplace teams.
These qualities include what psychologists call the Big Five personality traits — extraversion, agreeableness, openness, conscientiousness, and neuroticism, as well as computer-mediated communication skills and technology readiness.
The research team came to its conclusion by surveying 288 WoW gamers from across the massive multiplayer online role-playing game's (MMORPG) many servers. Those surveyed were diverse in age, race, sex, class, occupation, and location.
The average survey taker played WoW eight hours a week and worked 38 hours a week — important because the research team wanted survey takers that had full-time jobs that potentially involved teamwork. The survey consisted of 140 questions asking about motivation, communication skills, preferences for teamwork, and personality, with most questions relating to the Big Five personality traits.
WoW is the world's most-subscribed-to MMORPG, with over 10 million subscribers. After creating a character, players explore an almost limitless virtual landscape. They complete quests and fight monsters, all while interacting and working with characters controlled by other players — a key aspect to the S&T research study.
The team surveyed 288 players of the game's fifth expansion set, Warlords of Draenor. They compared players' survey answers to their character's statistics. A player's group achievement points indicate how much group gameplay they've participated in, and how successful it has been, says Elizabeth Short, a graduate student in industrial-organizational psychology who compiled data for the study. Short's research team is led by Nathan Weidner, assistant professor of psychological science at Missouri S&T.
"What we wanted to look at was virtual teamwork and what kind of characteristics a person had in-game that would translate to real life and the workplace," she says.
Short called the correlations the research team found between a gamer's WoW group achievements and player traits small but "statistically significant." One of the strongest correlations the team found was in terms of technology readiness.
"The more technologically ready you are, the more resilient around technology you are, the more adaptable you are, the more achievement points you have [in WoW]. You could flip that," she says. "The more achievements you have in game, the more technology savvy you are in real life. And that's a good thing, especially in virtual communication teams and workplaces."
Short says that growing up, she was naturally shy and introverted, but WoW built confidence and helped her "shed her armor." Short's social confidence grew, and by the time she started college, she was able to communicate better, all because of what she learned playing WoW.
"I loved WoW and I played it constantly," she says. "Then I started college, and being able to use some of the things I learned in WoW, like talking and communicating with people during raids, helped me socially in school."
Short hopes that through the study, more gamers will find that their WoW confidence can be converted into the real world and a career.
"I like the idea that there are aspects of gaming that help and strengthen a person with skills, knowledge, and abilities to be able to transfer those skills into the workplace," she says. "If it helps students like me, I want to see if it helps people in the workplace.
"This research shows us that those skills, while not exactly the same, they transfer," she adds.
Short will be presenting the research team's findings at SIOP 2017, the 32nd Annual Conference of the Society for Industrial and Organizational Psychology in Orlando later this month.
No entries found