Communications of the ACM
AT&T's $1 Billion Gambit: Retraining Nearly Half Its Workforce for Jobs of the Future
AT&T found that about 100,000 of its workers were in jobs that most likely won't exist in the next decade.
Over the last decade, AT&T's business has been changing at warp speed, moving from a voice network to a data network, from hardware to the cloud and from a landline business to a mobile-first enterprise.
Beginning in 2008, when executives started examining the kind of workforce skills AT&T would need to thrive in this new mobile- and software-centric world, they faced a stark reality: The company just didn't have enough of the talent it needed.
The discovery presented AT&T with two daunting options. "We could go out and try to hire all these software and engineering people and probably pay through the nose to get them," says Bill Blase, senior executive vice president of human resources. "Or we could try to reskill our existing workforce so they could be competent in the technology and the skills required to run the business going forward."
The company initiated a massive retraining effort.
From CNBC
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