Communications of the ACM
IBM Watson Suite Aims to Meld AI with HR
IBM has launched a unit designed for human resources to better find talent and recruit using artificial intelligence.
The company's HR effort, dubbed IBM Talent & Transformation, includes select Watson AI-based services that can help HR become a growth engine to enable digital transformation. AI can be used to revamp workflow, employee engagement, recruitment and retention while providing a more diverse workforce, the company says.
The Watson Talent Suite rolls up behavioral science, AI, and psychology and applies it to HR. Components include Watson Career Coach, a virtual coach that provides advice for career paths, and Watson Candidate Assistant, which looks through the history of job seekers and matches them with openings.
These services were developed for IBM's internal HR team and the company claims it drove $107 billion in benefits in 2017 with better employee satisfaction.
From ZDNet
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