Communications of the ACM
Ninety Percent of Americans Do Not Want to Maintain a Traditional Work Schedule
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Almost all Americans want to change their work life when the Covid-19 pandemic ends, with large percentages ready to shift to a permanent home office, according to a study by the USC Center for the Digital Future.
The study found that working from home during the pandemic has created unique opportunities as well as unprecedented challenges for millions of Americans, including reduced visits to an office, increased working from home, or not going to a traditional office at all.
The study found:
- Many Americans want to change their careers and work from home. Forty-two percent want work-from-home to be permanent, while 25% do not.
- More than one-quarter could adapt all of their job to working from home. Many say working from home could be a permanent reality; 26% could adapt all of their job to work from home; 22% say they could do most of their work, 17% some, 9% a little, 26% none.
- Work after the pandemic. More than one-third of employees anticipate they will work more from home when the pandemic is over: 38% said they would work more from home, 43% said the same, and 18% less.
- Few would maintain a traditional at-the-office work schedule. Only 10% would maintain a traditional at-the-office work schedule. If given the option of going to the office, 30% would never go, 37% would go once a week, 23% would go multiple times a week, and only 10% would go all the time.
- Work-from-home hits and misses: The sudden shift to working from home has been a mixed success — more flexibility and no commute, but less interaction and structure.
- While working from home, Americans enjoy: no commute (65%), more flexibility (64%), relaxed dress (61%), control of the environment (59%), avoiding work politics (38%), no irritating workmates (36%), and fewer disruptions (34%).
- When working from home, Americans miss: being somewhere other than home (63%), socializing/interacting with colleagues or customers (59%), workplace structure (56%), and enjoyable aspects of commuting (39%).
- Problems emerge when working at home. Americans report a range of problems working from home, including distractions from children, pets, phone calls, and neighbors (45%); erosion of the boundary between work and home (31%), an overload of online calls and conferences (18%), and lack of privacy (16%).
- For some, productivity and work hours decline. While 17% of Americans say they are more productive working at home, 23% say they are less effective. And although 15% say they work more hours from home, 42% say they work fewer hours from home.
Disruption Project
The first round of the Center's Coronavirus Disruption Study, released April 29, revealed many changes — both positive and negative — in relationships, emotional stability, and behavior since the Covid-19 pandemic and safer-at-home restrictions began. The second round of the study, conducted June 19-26, added new questions about political behavior and compared views about working from home, education, media, entertainment, shopping, and political outlooks.
The findings are based on the results of surveys of 1,000 respondents conducted in English from an online panel, with a margin of error of plus or minus three percentage points.
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