Communications of the ACM
'I Monitor My Staff With Software That Takes Screenshots'
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For the last year and a half, London-based Transcend founder Shibu Philip has used Hubstaff software to track his workers' hours, keystrokes, mouse movements, and website visits.
With seven employees based in India, the software ensures "there is some level of accountability," he says. "It's good to have an automatic way of monitoring what [employees] are up to."
With more employees working from home during the coronavirus pandemic, there has been a spike in demand from employers for surveillance software.
Research by the Chartered Institute of Personnel and Development (CIPD) suggests that workplace surveillance can damage trust. While monitoring employee behavior can be justifiable way, "employers should have clear policies so that workers know how they may be monitored, and crucially, it must be proportionate," says Jonny Gifford, senior adviser for organizational behavior research at the CIPD.
From BBC News
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