Communications of the ACM
Pandemic Twist: Job Interviews Without Interviewers
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Job interviews have been changed by the pandemic, with some companies conducting "interviews" without an interviewer. Job applicants are instead asked to video record answers to questions about their experience, skills, and personal qualities, rather than speaking with a recruiter by phone or video chat.
So-called case questions that pose a business problem and would typically lead into a 30-minute conversation with a hiring manager may now require solely written responses. Online tests in the form of games aim to measure job-seekers' cognitive and personal traits.
The new systems are used most often for high-turnover hourly jobs, says Madeline Laurano, founder of Aptitude Research. But the systems are beginning to be used for professional jobs, too, especially in the financial, consulting, technology, and health industries.
Some of the systems can contact references, answer questions about benefits using chatbots, and send along training modules to newly hired employees.
From The New York Times
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