Communications of the ACM
Job Screening Service Halts Facial Analysis of Applicants
Credit: HireVue
HireVue, a provider of software that screens job candidates based on an algorithmic assessment, is killing off a controversial feature of its software: analyzing a person's facial expressions in a video to discern certain characteristics.
Job seekers screened by HireVue sit in front of a webcam and answer questions. Their behavior, intonation, and speech is fed to an algorithm that assigns certain traits and qualities.
HireVue says that its software does not harbor bias. The Electronic Privacy Information Center had filed a complaint against the company with the Federal Trade Commission in 2019.
HireVue CEO Kevin Parker acknowledges that public outcry over the use of software to analyze facial expressions in video was part of the calculation. "It was adding some value for customers, but it wasn't worth the concern," he says.
From Wired
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