Communications of the ACM
Study: Managers Who Listen Attract Top Talent
Managers who listen to employees have higher relative retention levels.
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Managers who are open to employee input are more likely to attract workers from other units in their organizations, according to researchers at the ILR School of Cornell University.
Assistant Professors John McCarthy and JR Keller found that having a manager who listens is relevant for employees' career-related preferences and behaviors. They describe their work in "How Managerial Openness to Voice Shapes Internal Attraction: Evidence from United States School System," published in the ILR Review.
The researchers also found that managers who encourage employee input may gain an internal recruiting advantage over those who do not.
The study "provides managers yet another reason to listen to their direct reports' suggestions as organizations figure out what the 'new normal' is going to look like in a post-COVID world," Keller says. "Not only will their current employees appreciate having a say, but they will be in position to attract other employees looking for new opportunities."
From Cornell Chronicle
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