Communications of the ACM
On-Job Learning, Listening to Employees Makes Teams More Resilient
Leaders who encourage their employees to learn on the job and speak up with ideas and suggestions for change have teams that are more effective and resilient in the face of unexpected situations, researchers found.
"A Resource Model of Team Resilience Capacity and Learning," by Kyle Brykman, an assistant professor at the University of Windsor, and Danielle King, an assistant professor at Rice, examines what makes employees more resilient and fosters learning in the workplace. The work is published in Group & Organization Management.
Brykman and King found that teams were more effective and resilient if their bosses encourage employees to take risks, make suggestions, and learn from the process. Creating a work environment centered around learning and open communication is helpful as teams grow and take on new tasks, King says.
From Rice University
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