Communications of the ACM
How to Assemble a Diverse, High-Performing Team
Credit: University of Virginia
Many businesses have made public commitments to diversity, and their managers face a paradox: While varied perspectives add value, they often cause friction.
"Diversity enhances work output, but people often report having a less positive experience in diverse teams because of conflict," which can lower productivity and increase employee turnover, says Laura Morgan Roberts, a professor at the University of Virginia's Darden School of Business.
It's not as simple as recruiting people with different perspectives and backgrounds. "Leaders need clarity over what dimensions of diversity are meaningful and significant for their organization," Roberts says.
Darden Professor Lynn Isabella recommends looking for people who want to collaborate, even if it means sacrificing a strong performer for the good of the wider team. Team leaders also need to take chances on newcomers to achieve a broader representation and superior results.
From University of Virginia
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