Communications of the ACM
Yes, ChatGPT Is Coming for Your Office Job
With companies like Microsoft, Slack, and Salesforce adding ChatGPT or similar AI tools to their products, we are likely to see the impact on office life soon enough.
Credit: James Marshall
Anyone who has spent a few minutes playing with ChatGPT will understand the worries and hopes such technology generates when it comes to white-collar work. The chatbot is able to answer all manner of queries—from coding problems to legal conundrums to historical questions—with remarkable eloquence.
Assuming companies can overcome the problematic way these models tend to "hallucinate" incorrect information, it isn't hard to imagine they might step in for customer support agents, legal clerks, or history tutors. Such expectations are fueled by studies and media reports claiming that ChatGPT can get a passing grade on some legal, medical, and business exams. With companies like Microsoft, Slack, and Salesforce adding ChatGPT or similar AI tools to their products, we are likely to see the impact on office life soon enough.
A couple of research papers posted online this week suggest that ChatGPT and similar chatbots may be very disruptive—but not necessarily in the ways you expect.
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