Communications of the ACM
So Many Ways to Communicate at Work, So Many Ways to Misfire
Remote work makes it easier for workers to ignore colleagues' emails, a survey found.
Credit: Getty Images
There are so many ways to communicate at work that communication is breaking down. Bosses say missed messages and crossed signals waste time and trigger mistakes, while research suggests that so much virtual communication makes it easier to snipe at or ignore co-workers. Then there's the stress of having to stay on top of so many different channels all the time.
Many companies have largely left it to teams and co-workers to sort out how they communicate, which can add to the confusion.
In a 2022 Harris Poll survey of more than 1,200 workers and executives, bosses estimated that their teams lost an average 7.47 hours — nearly an entire day — to poor communications a week.
Remote work has accentuated colleagues' different communication habits, and their potential to clash, some employees say.
From The Wall Street Journal
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