Communications of the ACM
Researchers Analyze What Makes Remote Work Successful
De Choudhury (left) and Chandra adopted a worker-centered approach grounded in organizational culture theory.
Researchers from the Georgia Institute of Technology used data from the employee review website Glassdoor to determine what makes remote work successful. Companies that cater to employees' interests, give employees independence, foster collaboration, and have flexible policies are most likely to have strong remote workplaces.
"The motivation for us in this research was to understand what makes some organizations more suitable for remote work and others not," says Munmun De Choudhury, an associate professor in the School of Interactive Computing. "We found that cultural aspects matter the most."
The research is published in the Proceedings of the 15th ACM Web Science Conference 2023.
De Choudhury and co-author Mohit Chandra, a Ph.D. student, collected more than 140,000 reviews from current employees at 52 Fortune 500 companies. To analyze the data, they created an algorithmic prediction task to identify which cultural attributes a company had prior to the pandemic would lead to favorable remote work environments. Their model used statistical and deep learning methods and correctly predicted a company's favorable remote work environment 76% of the time.
From Georgia Institute of Technology
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