By Izak Benbasat, Albert S. Dexter, Paul S. Masulis
Communications of the ACM,
November 1981,
Vol. 24 No. 11, Pages 752-762
10.1145/358790.358795
Comments
An exploratory study was conducted to analyze whether interface and user characteristics affect decision effectiveness and subject behavior in an interactive human/computer problem-solving environment. The dependent variables were performance and the use of the systems options. Two of the independent variables examined, experience and cognitive style, were user characteristics; the other three, dialogue, command, and default types, were interface characteristics. Results indicate that both user and interface characteristics influence the use of the system options and the request for information in the problem-solving task.
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