By Richard A. Demers
Communications of the ACM,
August 1981,
Vol. 24 No. 8, Pages 494-501
10.1145/358722.358730
Comments
The factors underlying system design for usability are examined and the role and responsibilities of a usability committee described. Under the control of a usability committee, a balance between high levels of system function and usability was reached for the IBM System/38. The System/38 command language is presented to illustrate this balance.
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