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Home/Magazine Archive/March 1985 (Vol. 28, No. 3)/Pricing computer services: queueing effects/Abstract

Pricing computer services: queueing effects

By Haim Mendelson
Communications of the ACM, March 1985, Vol. 28 No. 3, Pages 312-321
10.1145/3166.3171
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This article studies the effects of queueing delays, and users' related costs, on the management and control of computing resources. It offers a methodology for setting price, utilization, and capacity, taking into account the value of users' time, and it examines the implications of alternative control structures, determined by the financial responsibility assigned to the data processing manager.

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