By John Carroll, Amy Aaronson
Communications of the ACM,
September 1988,
Vol. 31 No. 9, Pages 1064-1079
10.1145/48529.48531
Comments
Intelligent advisory interfaces will afford new approaches to help and training problems, however little is known about the usability of such facilities. This recent study indicates that although intelligent help can support users, there are also specific potential problems.
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