By Jonathan Grudin
Communications of the ACM,
October 1989,
Vol. 32 No. 10, Pages 1164-1173
10.1145/67933.67934
Comments
Designers striving for user interface consistency can resemble Supreme Court justices trying to define pornography: each of us feels we know it when we see it, but people often disagree and a precise definition remains elusive. A close examination suggests that consistency is an unreliable guide and that designers would often do better to focus on users' work environments.
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