By Constance Perin
Communications of the ACM,
December 1991,
Vol. 34 No. 12, Pages 75-82
10.1145/125319.125324
Comments
Advanced computer tools designed to facilitate collaboration in a common task or across functions have had a remarkably disappointing record of diffusion and adoption [16]. Technologies that are unresponsive to users needs will not find their markets. Groupware such as electronic mail, conferencing, and on-line editing, however, has an apparently natural affinity to the team and project work of salaried professional employees.
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