By David Heckerman, John S. Breese, Koos Rommelse
Communications of the ACM,
March 1995,
Vol. 38 No. 3, Pages 49-57
10.1145/203330.203341
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You have just finished typing that big report into your word processor. It is formatted correctly and looks beautiful on the screen. You hit print, go to the printer—and nothing is there. Your try again—still nothing. The report needs to go out today. What do you do?
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