By Mark Keil, Erran Carmel
Communications of the ACM,
May 1995,
Vol. 38 No. 5, Pages 33-44
10.1145/203356.203363
Comments
Many of the best ideas for new products and product improvements come from the customer or end user of the product [15]. In the software arena, tapping into this source of information requires the establishment of one or more customer-developer links. These links are defined as the techniques and/or channels that allow customers and developers to exchange information.
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