Page 5
Robert Fox
Pages 9-10
Hal Berghel
Pages 11-15
Researchers have found it challenging to identify the business impact of computers and IT spending.
Gerald V. Post
Pages 17-21
Leon A. Kappelman
Pages 23-25
Now is your chance to decide what they will persuade us to do—and how they'll do it.
B. J. Fogg
Pages 26-29
Aimed largely at children today, persuasion is already part of many technologies, but many more are on the way for everyone else.
Phillip King, Jason Tester
Pages 31-38
Users want to trust, and generally do. But that trust is undermined, often forever, when the system delivers erroneous information.
Shawn Tseng, B. J. Fogg
Pages 39-44
Extraordinary products seduce the casual user, as well as the paying customer. Software is no exception, as long as it fulfills its promises.
Julie Khaslavsky, Nathan Shedroff
Pages 45-49
Ask yourself whether your technology persuades users to do something you wouldn't want to be persuaded to do yourself.
Daniel Berdichevsky, Erik Neuenschwander
Pages 51-58
The U.S. has a long-standing tradition of usability labs, whereas usability labs in Danish industry are a fairly novel phenomenon. On the other hand, the Scandinavian countries, including Denmark, have a strong tradition for …
Kim Halskov Madsen
Pages 60-62
How a Danish manufacturing company enhanced itsproduct design process by supporting user participation.
Jacob Buur, Kirsten Bagger
Pages 63-66
Emphasizing organizational transformation, process integration, and method optimization.
Karel Vredenburg
Pages 67-71
Achieving essential strengths in design, sound, picture, user interaction, and system integration.
Klaus B. Bærentsen, Henning Slavensky
Pages 72-77
Getting beyond traditional usability testing.
Julia Gardner
Pages 78-82
As the nature of usability testing changes, so too have the techniques of third-party vendors.
William R. Dolan, Joseph S. Dumas
Pages 83-85
As broad and varied as it may be, design influence still must maintain a user-centered perspective.
Michael Muller, Mary P. Czerwinski
Pages 87-90
Detailed studies illustrate the diversity of ways to improve product quality by nurturing usability issues.
Thea Borgholm, Kim Halskov Madsen
Pages 91-97
Lessons learned from software reuse.
Jeffrey S. Poulin
Pages 98-100
The Y2K problem has given rise to a few statements that sound like unprofessional urban folklore.
David Lorge Parnas
Page 128
