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The Rise of the Chatbots

By Neil Savage
Communications of the ACM, July 2023, Vol. 66 No. 7, Pages 16-17
10.1145/3596206
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pattern of AI chatbots on displays, illustration — Credit: Venomous Vector

During the 2016 U.S. presidential race, a Russian "troll-farm" calling itself the Internet Research Agency sought to harm Hillary Clinton's election chances and help Donald Trump reach the White House by using Twitter to spread false news stories and other disinformation, according to a 2020 report from the Senate Intelligence Committee. Most of that content apparently was produced by human beings, a supposition supported by the fact that activity dropped off on Russian holidays.

Soon, though, if not already, such propaganda will be produced automatically by artificial intelligence (AI) systems such as ChatGPT, a chatbot capable of creating human-sounding text.

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