Shelley Kohan, a vice president for RetailNext, with her company's customer-tracking system, which employs video cameras.
Credit: Tina Fineberg for The New York Times
Like dozens of other brick-and-mortar retailers,Nordstrom wanted to learn more about its customers—how many came through the doors, how many were repeat visitors—the kind of information that e-commerce sites like Amazon have in spades.
From The New York Times
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