Communications of the ACM
Study: Businesses Can't Afford to Ignore the Human Element of It
A study by researchers from Binghamton University, HEC Montreal, Georgia State University, and Miami University, found that organizations tend to focus on the technical aspect of IT errors, often without an understanding of the importance of the human ele
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New research examines how human personality traits and moods can influence information technology (IT) errors and decision-making.
According to researchers from Binghamton University, HEC Montreal, Georgia State University, and Miami University, organizations excessively focus on the technical aspect of IT errors and often fail to recognize the importance of the human element.
The study indicates a correlation between the mood and personality traits of software development team members and their propensity to report self-committed errors. Researchers found when IT workers were in a positive mood, they were less likely to report their errors. Conscientiousness was determined to be the most important trait related to error-reporting decisions, as conscientious workers are less susceptible to the influence of moods and are more likely to report self-committed errors.
"Managers should establish a good rapport with team members to foster an environment that will allow employees to speak up when they feel their mood could affect their reporting decisions," recommends Binghamton professor Sumantra Sarkar.
The study also found IT managers should emphasize the importance of reporting errors, and employees should be aware of how their moods could impact their decisions.
From Binghamton University
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Abstracts Copyright © 2016 Information Inc., Bethesda, Maryland, USA
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