Ask poverty attorney Joanna Green Brown for an example of a client who fell through the cracks and lost social services benefits they may have been eligible for because of a program driven by artificial intelligence (AI), and you will get an earful.
There was the "highly educated and capable" client who had had heart failure and was on a heart and lung transplant wait list. The questions he was presented in a Social Security benefits application "didn't encapsulate his issue" and his child subsequently did not receive benefits.
No entries found
Log in to Read the Full Article
Sign In
Sign in using your ACM Web Account username and password to access premium content if you are an ACM member, Communications subscriber or Digital Library subscriber.
Need Access?
Please select one of the options below for access to premium content and features.
Create a Web Account
If you are already an ACM member, Communications subscriber, or Digital Library subscriber, please set up a web account to access premium content on this site.
Join the ACM
Become a member to take full advantage of ACM's outstanding computing information resources, networking opportunities, and other benefits.
Subscribe to Communications of the ACM Magazine
Get full access to 50+ years of CACM content and receive the print version of the magazine monthly.
Purchase the Article
Non-members can purchase this article or a copy of the magazine in which it appears.
