Communications of the ACM
Automated Order Takers May Reshape Future of Drive-Through Restaurants
New artificial intelligence-powered voice assistants are aimed at improving order-taking at drive-through restaurants.
Credit: Valyant AI
Artificial intelligence (AI) companies are developing AI-powered voice assistants to improve order-taking at drive-through restaurants.
Valyant AI has piloted one voice assistant to take breakfast orders at an eatery in Colorado, which experienced a 10% to 25% reduction in average wait time.
Valyant AI CEO Rod Carpenter said, "While our AI is carrying on a conversation with the customer, the employees are listening to the exchange and actually preparing the food."
Meanwhile, Encounter AI's assistant is designed to improve order accuracy, so food allergies and other potential problems are not overlooked; Encounter AI's Derrick Johnson said the AI's accuracy is continuously improving via machine learning.
The software firm Clinc hopes to augment the voice control capabilities of drive-through windows with its own AI, which learns from the different ways people order by analyzing sentence structure.
From Medill News Service
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