Communications of the ACM
Robotic Heads Powered by AI to Help Passengers at Major German Airport
Frankfurt Airport in Germany is staging a six-week trial of a robotic head powered by artificial intelligence as an information resource for travelers.
Credit: Fraport AG
Frankfurt Airport in Germany is staging a six-week trial of a robotic head powered by artificial intelligence (AI) as an information resource for travelers.
The FRAnny robot will supply information on topics like departure gates, Wi-Fi access, and restaurant locations, communicating with passengers in nine languages.
The robot's technology is based on AI and what Frankfurt Airport operator Fraport called a "cloud-based voice user interface."
FRAnny employs data from the airport's information system, and is capable of understanding and answering questions from humans on airport facilities and travel information; a deployment at Berlin's central railway station is scheduled for June.
The service is a joint project between Fraport and DB Systel, the information technology service provider for Germany's Deutsche Bahn rail firm.
From CNBC
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