Communications of the ACM
Smile! Your Boss Is Tracking Your Happiness
Anxious to retain and energize staffers, more companies say they are making employee happiness a priority.
Credit: John Holcroft
More companies are prioritizing employee happiness to enhance retention and productivity, giving rise to a cottage industry for monitoring, analyzing, and improving workers' moods.
Many Amazon employees are surveyed daily on their levels of stress and job satisfaction, while PepsiCo invites workers to name systems that hinder their job performance.
Employers can record workers' moods through an app from insurer Blue Cross Blue Shield that lets employees graph their emotional shifts over time without exposing that individual data to bosses.
Experts are concerned such tools could undermine employee privacy.
Some employers prefer other technological solutions to make workers more aware of their feelings, like laptop cameras that regularly scan faces for signs of subtle mood fluctuations.
From The Wall Street Journal
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