Communications of the ACM
What We Got Wrong About Uber and Lyft
How can we believe that technology will help solve big problems if Ubers great promise didnt pan out?
Credit: Shira Inbar
Uber and some transportation experts once predicted that getting a ride with the tap of an app would help reduce traffic and increase riders' use of public transportation.
Instead, the opposite happened.
I mentioned this in a recent newsletter. I wanted to go a little deeper today into what went wrong with the promise of on-demand rides and what we could learn from it. How can we believe that technology will help solve big problems if Uber's great promise didn't pan out?
Here's what more research is finding: In the past few years, on-demand ride services have been a major factor in increased traffic in U.S. cities, particularly in the downtowns of big cities. And most research is showing that the ride services have also been a significant reason for declining ridership of public transportation, especially buses.
From The New York Times
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