Communications of the ACM
Could Gen Z Free the World From Email?
For those 30 and above, email is among the top tools they use for collaboration. For those under 30, Google Docs is most associated with collaboration, followed by Zoom and iMessage.
Credit: Genevieve Ashley
Despite the reasonable qualms of older generations, Generation Z — generally defined as people born between 1997 and 2012 — is pioneering the return of chaotic trends like low-rise jeans, pop-punk and Ed Hardy.
But members of Gen Z do seem to agree with their elders on one thing: Email. Ugh.
And, if we're lucky, maybe they can one day save everyone from overflowing inboxes.
According to a 2020 study from the consulting firm Creative Strategies, there's a generational gap in primary work tools. The survey found that for those 30 and above, email was among the top tools they used for collaboration. For those under 30, Google Docs was the app workers associated most with collaboration, followed by Zoom and iMessage.
From The New York Times
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