Communications of the ACM
ACM News
McDonald's Partners With IBM to Replace Drive-Thru Employees With AI
McDonalds is betting big on technology to drive sales, as evidenced in a widespread rollout of automated order-taking kiosks.
Credit: Getty/Futurism
McDonald's is partnering with IBM to implement artificial intelligence tech to take orders at its drive-thru lanes.
"In my mind, IBM is the ideal partner for McDonald's given their expertise in building AI-powered customer care solutions and voice recognition," McDonald's CEO Chris Kempczinski said during a Wednesday earnings call, as quoted by CNBC.
From Futurism.com
View Full Article
No entries found