Communications of the ACM
LG, Whirlpool Target Customers Disconnected from 'Smart' Appliances
Using the LG ThinQapp, customers can connect their LG smart appliances to their Amazon accounts for automatic reordering and delivery of supplies such as dishwasher soap, laundry detergent, or fabric softener.
Credit: LG ThinQ
Appliance manufacturers LG Electronics and Whirlpool are trying to entice customers whose "smart" appliances are not connected to the Internet to embrace the technology.
The manufacturers' continued development of smart devices hinges on consumers keeping them connected to the Internet via Wi-Fi.
Connected appliances provide manufacturers with data and insights about how customers use their products.
Henry Kim at LG platform ThinQ said the company is striving to better inform consumers on the sales floor about connectivity's perks; it also is working with delivery agents to ensure they connect appliances during installation.
Whirlpool's Murat Genc said the firm is exploring "self-healing" capabilities so appliances can automatically reconnect to the Internet in the event of Wi-Fi outrages.
From The Wall Street Journal
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