Communications of the ACM
Software Gives Police Real-Time Access to 911 Calls
Police say the software, called Live911, has saved officers precious time when responding to emergencies or crime.
Credit: Sumit Bhowal
California-based HigherGround's Live911 software allows police to access 911 emergency calls in real time, reducing their response time.
Officers can hear every detail of an incoming call for help through the software, which also pinpoints the caller's location on a map via global positioning system technology.
Officers can establish an area or geofence around their patrol car so they only receive calls from within that area.
Brookhaven, GA, police officer Quentin Brown said the software also can determine the jurisdiction a call is coming from, to avoid conflicts with neighboring police departments.
HigherGround's Jake White said at least 89 U.S. law enforcement agencies have implemented Live911 since its summer 2020 rollout.
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