Communications of the ACM
What Happens When Teens Privately Ask for Help on Instagram?
The findings suggest young people on Instagram are more likely to share negative experiences in private messages with friends and acquaintances they met online.
Credit: Drexel News
Researchers at Drexel and Vanderbilt universities investigated adolescent Instagram users' experiences on the social media platform to ensure they receive requested support.
The researchers analyzed direct messages between users who requested help in their conversations on Instagram, focusing on how they initiate peer-support dialogues, the topics for which they require support, and the support they received.
The results suggested teenage users are more likely to share negative experiences privately with friends and online acquaintances, which usually elicit positive peer support.
The researchers categorized disclosures soliciting help as mental health concerns, relationship issues, daily life issues, or abuse.
Drexel's Afsaneh Razi said certain circumstances led to support being denied, such as when participants felt they were not mentally or emotionally positioned to help, "or when there was a perceived imbalance in mutuality of support."
From Drexel News
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