Communications of the ACM
People Rush to ATMs After Bank of Ireland IT Glitch
Social media messages reportedly encouraged people to withdraw funds greater than what was in their accounts.
Credit: Getty Images
Bank of Ireland has fixed technical problems that allowed some customers to withdraw or transfer funds above what was in their accounts, it said Wednesday (August 16) after social media posts about the glitch prompted queues at ATMs.
A glitch with the bank's online app had allowed customers with low balances or no money in their account to transfer up to 1,000 Euros (US$1,090) into a linked account with a digital banking app that could be withdrawn via an ATM, according to media reports.
Pictures posted on social media purported to show queues at some ATMs after the glitch became a trending topic on social media platform X.
"Yesterday a technical issue impacted a number of Bank of Ireland's services. We are aware that the technical issue meant some customers were able to withdraw or transfer funds above their normal limits," the bank said in a statement.
From Reuters
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