Communications of the ACM
Semantic Search Engine to Speed p Administrative Procedures
The Universidad Politecnica de Madrid (UPM) School of Computing's Ontology Engineering Group has developed an ontology-based semantic search engine for government procedures. Citizens can use the search engine to find information on completing such tasks as renewing a driver's license, paying fines, registering their name in a census, or completing tax returns. The search engine is designed to be able to interpret the search query, making it more powerful and accurate than standard search engines. The engine was built by extracting information from public databases to generate ontologies, which model the body of knowledge on Spanish public administration procedures.
The researchers were able to gather substantial quantities of metadata, which enables the search engine to provide an optimized service for users by automating and simplifying the search, reducing search times, and offering more refined results. The researchers say the technology developed for the search engine could be applied to other branches of knowledge, and follows a trend to provide citizens with fast and practical information on public services.
From Universidad Politecnica de Madrid (Spain)
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Abstracts Copyright © 2009 Information Inc., Bethesda, Maryland, USA 
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