Communications of the ACM
Pioneering Software Robots to Aid Businesses
Royal Holloway, University of London, will integrate its intelligent agent technology with distributed data management technology developed by the software company Thinking SAFE in an attempt to give networks the ability to heal themselves. The joint venture will develop software that will run the intelligent agents on computers, monitor the delivered information technology (IT) services, observe how businesses use the services, and record how computing resources are used. The software robots will be able to analyze the information to detect failures in service, recommend corrective actions, or create disaster recovery and business continuity plans.
"The technology also has potential applications in other areas, including environmental monitoring, modeling and managing complex business systems such as supply chains or enhancing online shopping by engaging agents as your 'personal shoppers' for anything from holidays to car insurance," says Kostas Stathis, who heads the research team at Royal Holloway. The software would create a "private cloud" for an organization.
"The fusion of these technologies has potential to transform information management within medium to large enterprises, creating self-repairing networks that ensure IT services required by the business are always available," says Thinking SAFE chief technology officer Julian Dean. Thinking SAFE hopes to unveil a self-repairing network in early 2010 and more applications throughout the year.
From Royal Holloway, University of London
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